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Home SPA Etiquette

General

Our members off staff are trained to respect the privacy of our guests and to create a comfortable, relaxing environment for all.

Please switch off your mobile phones when you enter our Spa and keep all conversations as quiet as possible.

We regret to advise you that children are not allowed on the premises.

 

Before your Treatment

Please arrive at least 15 minutes before your scheduled appointment for Gold treatments and 30 for Platinum. Treatments which begin late will still finish at the appointed time so that the next guest will not be delayed.

For Gold treatments please take a shower prior to arrival.

For Platinum treatments you may use our shower and changing room facilities. In your locker you will find an extensive selection of complimentary, high quality, guest amenity products (*) for your personal use. Robes and slippers are also provided for your convenience. 

Shaving is not recommended just before a Body Treatment or Men's Facial. If you choose to shave, please shave at least four hours prior to your treatment.

Please notify us if you are pregnant, have allergies, have high blood pressure or any physical ailments and disabilities.

 

During Your Treatment.

The amount of light, music level and room temperature can be adjusted to suit your personal taste. Please ask your therapist.

This is your time to relax. If you do not wish to have a conversation with your therapist and to enjoy your treatment in silence your wishes will be respected by our staff at all times.

During your massage, please let your therapist know your preferred pressure level and inform her immediately if you feel any discomfort.

During any treatment please feel free to ask any question that you feel needs answering and tell your therapist if your experience is for any reason unsatisfactory.

 

After Your Treatment

After your treatment your therapist will advise you on any products they believe will enhance the benefits of your treatment.

It is recommended not to use the sauna or the hot tub for at least one hour after a facial, body or massage treatment.

Please drink plenty of water after your treatment and avoid caffeine, alcohol and heavy meals for at least an hour.

In the unlikely event that you are not fully satisfied with your Spa experience please speak to our manager, complete one of the questionnaires available outside the Spa or send us an email. We will deal with your comments with the upmost discretion.

 

(*) Guest amenity products include individually packaged shampoo, conditioner, shower gel, body lotion, shower cap, toothbrush kit and shaving kit.

 

 

 

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